Our Policies

Privacy Policy

This Privacy Policy describes how HD Artwork (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our website and purchase our products, including digital artwork, printed art, framed photos, cards, logos, and other creative services.

By using our website or purchasing from us, you agree to the terms of this Privacy Policy.


Information We Collect

For a smooth shopping and delivery experience, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: We use trusted third-party payment processors (such as PayPal, Stripe, Razorpay, etc.). Your payment details are processed securely and are not stored on our servers.
  • Order Details: Products purchased, order history, preferences, and downloads (for digital art).
  • Device & Usage Information: IP address, browser type, pages visited, time spent, and other analytics data.

How We Use Your Information

  • Process and deliver your digital and physical art orders.
  • Communicate with you regarding orders, support, or promotional offers.
  • Personalize your shopping experience.
  • Improve our website, products, and services.
  • Prevent fraud or unauthorized transactions.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and remember your preferences. You can manage or disable cookies in your browser settings, but some features (like cart and checkout) may not function properly without them.


Sharing of Information

We may share your information only with:

  • Service Providers: Such as payment gateways, shipping/courier services, and hosting providers, to complete your orders and maintain the website.
  • Analytics Tools: To help us understand customer behavior and improve our services.

We do not sell or rent your personal information to third parties.


Security

We take reasonable precautions to protect your personal data. However, please note that no method of transmission over the internet or electronic storage is 100% secure.


Links to Other Websites

Our website may contain links to external websites (e.g., payment gateways, social media pages). We are not responsible for their content or privacy practices. Please review their privacy policies separately.


Children’s Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 18. If we discover that a minor has provided information, we will delete it promptly.


Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date. We encourage you to review this page periodically.


Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

📧 hdarts@gmail.com


Terms & Conditions

These terms and conditions govern your use of our website HD Artwork, where we offer digital downloads and printed artwork such as framed photos, cards, and logos.

1. Acceptance

By using our website, you fully accept these terms and conditions. If you disagree with them, you must not use our website. When you place an order or create an account, you confirm your agreement with these terms.

Our website uses cookies. By continuing to use our website, you consent to our use of cookies as described in our Privacy Policy.

2. License to Use

  • You may view and browse content on our website through a web browser.
  • You may purchase and download digital art files for your personal or business use.
  • You may order printed artwork (frames, cards, etc.) for delivery.

Except where expressly permitted, you must not download, copy, or reproduce any material without purchasing or obtaining a license from us. Artwork may not be resold, redistributed, or used for commercial purposes without our consent.

3. Acceptable Use

You agree not to:

  • Use our website in any unlawful or harmful way.
  • Upload or transmit viruses, malware, or malicious code.
  • Scrape, copy, or harvest our data without written permission.
  • Use purchased artwork in a way that infringes on intellectual property rights.

4. Accounts

If you register for an account:

  • You must keep your login details confidential.
  • You are responsible for all activity on your account.
  • You must notify us immediately of unauthorized use.

5. Digital Downloads & Physical Orders

  • Digital downloads are available instantly after payment and are non-refundable.
  • Printed products (frames, cards, etc.) will be shipped to your provided address.
  • Delivery times may vary based on your location and courier services.

6. Intellectual Property

All designs, artwork, logos, and graphics available on our website are the property of HD Artwork or our licensors. Purchasing a digital or physical product does not transfer ownership of copyright.

7. Limited Warranties

We do not guarantee that our website or services will always be available, secure, or error-free. While we take care to provide accurate product descriptions, slight variations in colors or print quality may occur.

8. Breaches

If you breach these terms, we may:

  • Suspend or terminate your account.
  • Restrict access to our website.
  • Take legal action if necessary.

9. Variations

We may update these terms at any time by publishing a new version on our website. Please review this page regularly.

10. Governing Law

These terms shall be governed by and construed in accordance with Indian Law. Any disputes will be subject to the exclusive jurisdiction of the courts in India.

11. Contact Us

If you have questions about these Terms & Conditions, you can reach us at:

Refund & Cancellation Policy

Cancellations

Orders can only be canceled within 12 hours if work has not started.

Refunds
  • Digital artworks are non-refundable once delivered.
  • Physical framed products may be refunded if damaged or incorrect.
  • Proof (photo/video) must be shared within 48 hours of delivery.

Note: If your refund is approved in any circumstances then the amount will be credited to the original payment methods within 7-10 working days.

Revisions

Minor edits are free. Major changes after approval may incur extra charges.

hdarts@gmail.com

Shipping Policy

Thank you for shopping at hdartwork.in. We offer both digital downloads and printed art products (such as framed photos, cards, logos, and more).


Digital Art Delivery
  • Digital artwork (photos, logos, cards, etc.) will be delivered via email or direct download within 24 hours of order confirmation.
  • No shipping charges apply for digital products.

Printed & Framed Art Shipping
  • Orders for physical products (framed photos, printed cards, etc.) are processed and shipped within 24 hours of receiving payment.
  • Estimated delivery time: 5-6 days for national shipping, 2-3 days for local deliveries.
  • Free shipping on all physical products.

Cancellations
  • Orders for digital art can be canceled within 12 hours if the file has not been sent.
  • Physical product orders can be canceled within 12 hours if shipping has not started.
  • To cancel, please contact us via WhatsApp: 7987559644.

Returns & Refunds
  • Digital products are non-returnable and non-refundable once delivered.
  • Physical products (framed art, cards, etc.) can be returned within 7 days if damaged or incorrect. Please provide photo/video proof within 48 hours of delivery.
  • If your refund is approved, the amount will be credited to your original payment method within 7-10 working days.

Contact Us

If you have any questions about shipping, returns, or cancellations, please email us at: hdarts@gmail.com

WhatsApp: 7987559644